FBA SHIPMENT RECOVERY & REIMBURSEMENTS
Missing FBA inventory? Let’s track it down.
We investigate missing inbound shipments and quantity discrepancies, follow up with Amazon, and pursue eligible reimbursements.
Review my missing shipmentTHE SHORT ANSWER
Start with the shipment ID and compare the units sent with the units Amazon received. Check delivery, shipment status, inventory adjustments, and reimbursements already issued. The next step may be a receiving investigation, a record correction, or an eligible reimbursement claim.
OUR RECOVERY PROCESS
From missing units to a clear outcome.
- 01
Trace the shipment
Match shipment IDs, carrier tracking, delivery records, and quantities. Separate a shipment still being received from units that need investigation.
- 02
Build the evidence
Reconcile the shortage and organize the supporting records. Check Amazon’s current eligibility requirements and claim window for that shipment.
- 03
Manage the follow-up
Prepare the eligible case, respond to document requests, and track the case history. Check existing cases and reimbursements before filing.
- 04
Confirm what was recovered
Match Amazon’s response to units found or a reimbursement issued. Review any remaining shortage and keep the outcome clear.
HOW MYAMZTEAM HELPS
A team to work
through it with you.
We review the issue and build a plan for your account.
See the service- Missing inbound FBA shipment and quantity discrepancy reviews.
- Shipment reconciliation, supporting documents, and case preparation.
- Amazon follow-up and a record of units found or reimbursements issued.
MAKE THE FIRST REVIEW USEFUL
What to have ready.
Start with a short summary. We’ll agree how to review supporting records after we talk.
- Marketplace, shipment ID, delivery date, and units you believe are missing.
- Carrier tracking, proof of delivery, and shipment contents or packing records.
- Relevant invoices or ownership records, sourcing costs, and previous case or reimbursement references. Share documents only through an agreed secure review.
COMMON QUESTIONS
Clear answers.
A useful next step.
Can you help when Amazon received fewer units than I sent?
Yes. We compare the shipment plan, delivery evidence, and received quantities, then work through the appropriate investigation. A carrier delivery scan alone does not confirm every unit was received.
Will Amazon refund every missing shipment?
No. Eligibility depends on the shipment, evidence, responsibility for the loss, and Amazon’s current policy. Amazon may locate the units, approve a reimbursement, request more evidence, or decline the claim.
How long do I have to report missing units?
Check the investigation status and current claim deadline for the shipment in Seller Central. Claim windows vary by issue and can change. We check the applicable window before preparing the case.
Does Amazon reimburse the full selling price?
Not necessarily. For eligible inventory lost before a customer order, Amazon’s policy uses sourcing cost rather than retail selling price. The amount depends on the applicable policy and supporting records.
Is this the same as stranded inventory?
No. Stranded inventory is stock at Amazon without an active offer shoppers can buy. Shipment recovery concerns missing units or receiving discrepancies. We identify the status before choosing the next step.
What does the recovery service cost?
We review your situation and agree the scope and fees before work begins. Get in touch with a short description of the missing shipment to start.
What if Amazon already reimbursed the shipment?
We check existing reimbursements and inventory adjustments before preparing a claim. If units were found or money was already issued, we reconcile those entries against the remaining shortage rather than submit a duplicate request.
GET IN TOUCH
Let’s look at your situation.
Tell us your brand and what is happening. No passwords or confidential documents needed to start.